A Question of IT – Ian Broom

Ian Broom is the CEO of Fliplet. Prior to this Ian’s technology experience led him to found Digital Agency; releasing organisations that wanted an engaging digital experience for their customers and staff. Fliplet’s low-code application platform came from this. Ian felt there had to be a way to ensure technology improved the lives of users in more ways than just having a great website. With smartphones and apps starting to become the primary device used by billions of people, he saw an opportunity to bring this concept to life by co-founding Fliplet in 2013.

What is your favourite thing about your role?   

Fliplet has been an exciting and challenging role that requires skills from IT, business, sales, marketing, HR and product management together. It’s a very dynamic and challenging role and I love it. 

What is the one piece of IT you cannot do without and why?  

Slack. It’s how the whole company stays connected and has removed most of our internal emails. It also integrates with our product and infrastructure monitoring, so we know the health of our systems. 

Best quote that resonated with you and why?  

Let chaos reign, then rein in chaos’ Andy Grove. This reflects what happens in a start-up or innovation project and discourages applying process too soon.

What are your key business priorities for the next 12 months? 

We are growing our team a lot this year so hiring, training and supporting our new hires will be key to our success. 

What was your best IT investment and why?   

We produced our own app called Fliptonians a few years ago and we use it to manage expenses, staff feedback, company events and regulatory IT and privacy questionnaires.

What is the most important lesson you have learned in business?  

Plan for the unexpected. The destabilising events won’t be in your DR plan or what you rehearsed for.

What advice would you give someone starting their IT career today?  

Go into IT or software. Software is eating the world. No code and low code products are tearing down traditional boundaries between IT and non-IT people. The future is in IT. 



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